The Apology Dilemma: Why Is It So Hard to Say ‘I’m Sorry’?
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The Apology Dilemma: Why Is It So Hard to Say ‘I’m Sorry’?

“I’m sorry” are two teeny, tiny words critical to maintaining relationships and resolving conflicts. Yet, many of us find them very hard, if not impossible, to say. Resistance to admitting mistakes and making amends is not new, but in the past decade, we have seen a significant rise in the number of political and corporate…

Navigating Workplace Conflict: A Case Study in Effective Communication

Navigating Workplace Conflict: A Case Study in Effective Communication

In the fast-paced world of business, navigating workplace conflict and engaging in difficult conversations are inevitable challenges for leaders. Recently, a client shared a delicate matter involving a colleague who had breached confidentiality by prematurely sharing sensitive information. She was incensed by her colleague’s indiscretion and concerned about the potential repercussions on team morale. Fortunately…

Culture Clash

Culture Clash

Whether like me you grew up as a Boomer in the 60’s, or you are a card-carrying member of Generation Z, most girls grow up avoiding conflict at all costs. But when I became an entrepreneur, the avoidance behaviors I had so carefully cultivated — ignoring the fissure completely or putting off the conversation until…

Your Post Performance Review xTwo
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Your Post Performance Review xTwo

The 2023 performance and comp discussions have been delivered. Ostensibly they are in our rearview mirrors. Yet, both employees and employers often leave these discussions with many unanswered questions and concerns. Recently, a client gave what she thought was a very positive review to one of the best members of her team. All was going well…

New Year’s Resolutions vs. Intentions
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New Year’s Resolutions vs. Intentions

Happy Holidays, and welcome to our annual SPIRAL OF SHAME — making and breaking New Year’s resolutions.For years I pledged to lose those pesky five pounds, learn a new language, and stretch more, but when I didn’t keep my commitments, I felt terrible and berated myself for failing. Then, sometime in my forties, I decided…

Everybody’s got a story. What’s yours?
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Everybody’s got a story. What’s yours?

“Stories constitute the single most powerful weapon in a leader’s arsenal.” ~ Dr. Howard Gardner, Harvard University For the past 51 years, the picturesque town of Jonesborough, Tennessee, has hosted The International Storytelling Festival. I was among the 10,000 lucky listeners who heard tales of varying veracity, humor, and poignancy. Expert storytellers from around the…